Support Contact: 24/7 Help Point by NEXT BASKET
NEXT BASKET’s partners always come first, so the company provides a 24/7 help and support system available to every user of the Platform.
The system offers several communication options: via chat, email, and phone.
When they need help, our Partners can contact an expert representative anytime.
NEXT BASKET’s Help Point system also includes a ticketing system with response prioritization depending on the plan selected and the urgency of the issue.
This means that NEXT BASKET Partners can submit a request (ticket) with a problem description and get quick feedback from our experts.
The priority of the response is determined by the Partner’s chosen plan and the problem’s urgency.
Help, instructions, and guidance
In our Help Point, our Partners can get information and instructions about the individual features and integrations of the Platform.
We make it a priority that our customers feel secure and confident that they will always have access to the help and support they need.