Copyright Complaints Policy

1. Scope — hosted merchant content

Next Basket Platform B.V. (trading as NEXT BASKET AI) provides the platform on which independent merchants build and operate their online stores. The product listings, images, text, and other materials in a hosted store are uploaded by the merchant, at the merchant's direction — not by us. This policy covers copyright complaints about such merchant-uploaded content, as well as about content on the nextbasket.com website itself.

We respond to good-faith copyright complaints because we respect intellectual-property rights, not because we are relying on any statutory hosting safe harbour. We act on complaints that give us enough information to identify the material and the rights concerned, and we treat both complainants and the merchants we host fairly.

2. Our current status — a voluntary process, not a DMCA §512 safe harbour

This is a general, voluntary copyright-complaints process. NEXT BASKET does not currently claim DMCA §512 safe-harbour status. No U.S. designated copyright agent is currently appointed or registered. We handle copyright complaints because we respect intellectual-property rights and expect the merchants we host to do the same — not because we rely on the safe-harbour regime of the U.S. Digital Millennium Copyright Act (DMCA).

A future update will convert this into a full DMCA Policy once a U.S. designated agent is appointed and registered with the U.S. Copyright Office (which lapses and must be renewed every 3 years). Until then, this Copyright Complaints Policy governs how we handle copyright complaints, and nothing on this page should be read as a claim of DMCA safe-harbour status or as evidence that a designated agent or its registration already exists.

3. Where to send a copyright complaint

Send copyright complaints, and any related response from an affected merchant, to our Copyright Compliance Team:

Attention

Copyright Compliance Team

Email for complaints

copyright@nextbasket.com

Postal address

Next Basket Platform B.V., Fascinatio Boulevard 216, 3065 WB Rotterdam, Netherlands

4. What to include in a copyright complaint

If you believe material hosted on our platform infringes your copyright, send our Copyright Compliance Team a written complaint. So that we can act on it, please include substantially all of the information below. These are the same elements a notice under 17 U.S.C. §512(c)(3) would contain — we use that format as a helpful reference standard for a complete, actionable complaint, not as a statement that we operate a registered DMCA safe-harbour process:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf.
• Identification of the copyrighted work you say has been infringed (or, for multiple works at a single site, a representative list of those works).
• Identification of the material you say is infringing, with information reasonably sufficient for us to locate it — for the stores we host, the full URL(s) of the product page(s) or file(s) at issue.
• Your contact information: name, postal address, telephone number, and, if available, an email address.
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in your complaint is accurate, and that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Complaints that leave out this information may be slower to act on, or may not be actionable at all. Knowingly making a material misrepresentation that content is infringing (or that it was removed by mistake) can expose you to liability for damages, including costs and legal fees, under applicable law — a standard for which 17 U.S.C. §512(f) is a well-known reference. Please consider whether a use might be permitted (for example, as a fair use) before you complain.

5. What we do when we receive a complaint

• We review the complaint for completeness and good faith.
• If it appears valid, we act to remove or disable access to the identified material.
• We notify the merchant whose content was removed, give them a copy of the complaint, and tell them how they can respond.
• We record the complaint against the merchant’s account for the purposes of our repeat-infringement policy (see section 7).

6. If your content was removed — how to respond

If you are a merchant and believe your material was removed or disabled by mistake or misidentification, you can ask us to review that decision by sending a written response — sometimes called a counter-notice — to our Copyright Compliance Team. Please include:

• Your physical or electronic signature.
• Identification of the material that was removed or disabled, and the location where it appeared before removal (for hosted stores, the URL).
• A statement, made in good faith, that you believe the material was removed or disabled as a result of mistake or misidentification.
• Your name, postal address, and telephone number.

When we receive a response, we forward it to the person who complained. If they do not, within a reasonable period, tell us that they are pursuing legal action to keep the material down, we may restore it. This is a voluntary review process. Because we do not currently operate a registered DMCA §512 safe-harbour procedure, the specific statutory restoration windows of 17 U.S.C. §512(g) do not apply as a legal obligation; we refer to that process only as a reference for handling responses fairly and consistently.

7. Repeat-infringement policy

We may suspend or terminate the accounts of merchants who repeatedly infringe. We track substantiated copyright complaints per account and apply an escalating response:

• First substantiated complaint: a warning and removal of the infringing material.
• A second substantiated complaint within 12 months: suspension and a compliance review.
• A third substantiated complaint within 12 months: termination of the account.

We apply this ladder subject to any successful responses (counter-notices), obvious mistakes, and overall proportionality. Serious or wilful infringement may justify immediate suspension or termination. Infringing use of the platform is also a breach of our Acceptable Use Policy (/acceptable-use-policy/), and enforcement under this policy and under that policy operate together — using the same appeal route and enforcement ladder.

8. Records and retention

Complaints and responses are received at copyright@nextbasket.com into a ticketed audit log owned by our Legal & Compliance function. We keep records of the complaints and responses we receive and the actions we take (removal, restoration, account measures), so that our handling of each complaint — and the operation of our repeat-infringement policy — can be demonstrated.

We retain notices, counter-notices, supporting evidence, and our decisions for five years. Personal information in a complaint is handled in accordance with our Privacy Policy; note that resolving a complaint normally requires us to share a complaint or response, including contact details, with the other party.

9. Questions

Questions about this policy — as opposed to copyright complaints, which go to our Copyright Compliance Team at copyright@nextbasket.com — can be sent to office@nextbasket.com.

10. This policy is not legal advice

This Copyright Complaints Policy is published and in effect as of the date shown above. This page is provided for general information and is not legal advice. It describes a voluntary process: it is not a claim of DMCA §512 safe-harbour status, and it does not create any legal rights or obligations beyond those that apply under applicable law.

NEXT BASKET operates on a business-to-business basis. This policy forms part of NEXT BASKET’s platform documentation; the contractual relationship is governed by the Master Subscription Agreement, and disputes are governed by the laws of the Netherlands, with the competent courts of Rotterdam having jurisdiction. There is no U.S.-style mandatory arbitration and no class-action waiver.