Frequently Asked Questions

NEXT BASKET is a unique all-in-one combined online
and warehouse e-commerce platform

THE BUSINESS

  1. Who is the platform suitable for?

    NEXT BASKET is a working solution for individuals and companies, who do not have online presence, but want to take their first steps in e-commerce quickly, easily, and with low costs;
    The platform is also suitable for those who already have an online store but it cannot cope with the growing sales, as well as if they are looking for the best solution;
    If you have a physical store or you are a manufacturer, but you don’t have an online store, we can work together and assist you for your success;

  2. Do I need to have any software knowledge?

    No;
    We offer the easiest possible way to trade online;

  3. Do I need to have any experience in online trading?

    No;
    We will do everything for you in case you select us to manage your online store;

  4. How can I use the platform in?

    1. One of the options is that you manage your online store yourself;
      This is a SaaS solution, we rent the platform to you;
      The options are NB SELF (for small and medium sellers) andNB PRO (for large merchants with their own ERP system and the need for additional software adaptations)
    2. The second option is that NEXT BASKET manage the online store, and the products may be in our warehouse as well as yours;;
      Your duty is only to deliver the products to the warehouse;
      Those are the options NB 360° (with NEXT BASKET warehouse) , Managed by NB (you use your warehouse) and NB Local (specifically for physical stores)
  5. Can I only use some of the services you offer and do the rest myself?

    Yes, you are the ones who make the decisions;

  6. Can NEXT BASKET manage the online store, but for example I take over the marketing as an activity?

    Yes

  7. What is the minimum required to start an online business with the platform?

    In order to start an online trade, you need the following:

    1. Business idea;;
    2. A trade company;
    (you can also operate the online store as a natural person, but you will lose the VAT because you will not be able to recover it)
    3. VAT registration of the company;
    4. Products;;
    5. Logo (NEXT BASKET designers can also offer you several options)
    6. Domains in all countries where you want us to open an online store;
    (if you don’t have any, we can provide you with options)
    7. Product photos and descriptions (if you don’t have any, we can make them)
    8. Bank account, where you will receive the amounts for the sold goods;

  8. Can I link my existing domain to NEXT BASKET?

    Yes;
    We will perform all the integrations;

  9. What will I pay if I manage the online store under the option NB SELF?

    You will pay a monthly fee and it is necessary that you choose one of the price plans we offer:
    MINI 125€
    MIDI 250€
    MAXI 500€

  10. What is the difference between the price plans?

    The difference is in the functionalities of the Platform that you will use;

  11. If I use a low price plan in the variant NB SELF, can I get additional functionality that is not included in this plan?

    Yes, this is possible;
    We will provide you with an offer for the use of an additional module;

  12. Can I use all integrations with external services and software for free?

    Yes, regardless of which platform option you choose;

  13. What will I pay if NEXT BASKET manages my online store?

    You will pay a percentage of the sales (turnover);
    The fee we will deduct from each of your sales varies from 10%;
    The percentage depends on the type of products you sell;
    Electronics, cosmetics, tires, large household appliances, food and some other categories of products have a lower fee;

  14. What free services will I use?

    When you manage the online store, you will use 11 free services;
    When NEXT BASKET manages the online store, you will use 37 free services;

  15. What will I pay extra for?

    1. Mandatory payments for:
    credit card fees;
    commission of couriers for collection of cash on delivery amounts;
    courier costs when there are free online orders;
    hosting depending on your price plan;

    2. For all paid services that you will use at your request:
    installation fee for creating the site;
    product photography;
    writing unique product descriptions;
    digital advertising;
    SEO optimization for search engines outside of standard site maintenance;
    writing and publishing product articles on the site’s blog and in external media for the purpose of SEO optimization (highly recommended!);
    promotions and campaigns created by our sales department;
    creation of trade policy;
    translations into foreign languages;
    design services;
    UX services (user experience – making the site easy to use);
    software services for changes to the site at your request;

    3. Warehouse services
    for warehouse costs for storing the products (if the goods remain unsold for more than 30 calendar days);
    for processing and delivering an order to a courier;
    for processing of returned products;

  16. What will I not pay for?

    If you manage the online store, the following services will be free for you:

    1. Use of the platform administration;
    2. Constant enhancement of the platform;
    3. Search engine optimization (SEO) with maximum efficiency ensuring online sales at zero expenses;
    4. Ongoing site maintenance;
    5. Help Point: 24/7 maintenance and support system;
    6. GDPR (General Data Protection Regulation) for the online store;
    7. Advice response up to 3 hours;
    8. Video tutorials;
    9. Free advertisement management on Facebook and Google (1 month);
    10. Hosting the online store – with a limit of traffic and server space depending on the price plan you choose;
    11. If you have an online store – the migration from your old platform to the NEXT BASKET platform;
  17. If NEXT BASKET manages the online store, you can use the following free services:

    1. Use of the platform administration;
    2. Constant enhancement of the platform;
    3. Search engine optimization (SEO) with maximum efficiency ensuring online sales at zero expenses;
    4. Ongoing site maintenance;
    5. Help Point: 24/7 maintenance and support system;
    6. GDPR (General Data Protection Regulation) for the online store;
    7. Advice response up to 3 hours;
    8. Video tutorials;
    9. Free advertisement management on Facebook and Google (1 month);
    10. The hosting;
    11. Setting a link to the platform of the European Commission for online dispute resolution;
    12. Registration of the online store at the Public Register of the National Revenue Agency (NRA) of the online stores for which information is submitted under Article 52m, paragraphs 1 – 4 of Ordinance No. N-18/2006.
    13. Creating a page for the terms of delivery;
    14. Creating a page for the terms of return;
    15. Creating a page with warranty terms;
    16. Creating a page with frequently asked questions (FAQ);
    17. Creating a contact page;
    18. Advice from the NEXT BASKET commercial department about the products and their prices (one time upon creation of the online store)
    19. Creating the General Terms and Conditions;
    20. Call center services;
    21. Creating the online store using a pre-chosen ready-made theme;
    22. Initial uploading of products and photos on the website;
    23. Migration of an existing online store to a ready-made template;
    24. Use of all capabilities of the ERP system for the online store;
    25. Omnichannel integration between the online store and the physical one;
    26. Dissemination of newsletters (their number is laid down in advance in the contract)
    27. Integration of a dropshipping functionality in the platform;
    28. Online merchandising (putting the products on the website in order)
    29. Use of all (more than 90) integrations of the platform with external services and software available at the time of signing the contract;
    30. Check for adverse links (one every three months)
    31. Ensuring the delivery of online orders in 28 countries;
    32. Connections with couriers;
    33. Accepting and labelling products in the warehouse;
    34. Tracking the expiration dates of products;
    35. Notifications about the need for new deliveries of products going out of stock;
    36. Insurance for products in the warehouse;
    37. Free storage of the products in the warehouse for a period laid down in the contract;
  18. What are the main types of businesses you serve?

    Electronics, fashion, home, gadgets and accessories, food, cosmetics, perfumes, sports, hobbies and entertainment, gifts, jewelry, art, and children’s goods.

  19. What is the validity term of the contract?

    The standard contract for the use of platform services has a validity of 1 year.
    During this period, the customer is free to add or remove additional services. After the contract expires, the customer can continue to use the platform if they extend the contract.
    Termination of contractual relations is carried out with 3 months’ notice by each of the parties.

ONLINE STORE

  1. What technologies are used in NEXT BASKET?

    The software design is based on the latest technologies for online commerce – microservices technology, 90% coverage of the software code with tests, fully automatic scaling of server resources (the ones that work with Amazon, eBay, and Etsy);

  2. Do I need to provide a hosting space?

    No, as your online store is hosted by us at Google Cloud. This is to ensure the elastic scaling of the site in order to reduce server space costs;

  3. Is the hosting free?

    With the MB SELF option, when you manage the online store:
    1. Depending on the price plan, MINI provides free hosting up to 50GB, MIDI – up to 100GB, and MAX has unlimited hosting;
    2. With the option NB 360°, Managed by NB and NB LOCAL the hosting is totally free of charge;

  4. What languages can the site be translated into?

    In NEXT BASKET a software solution is used to translate the online store into 24 different languages:
    English, Romanian, Greek, Serbian, Macedonian, Hungarian, Slovenian, Czech, Slovak, Polish, Croatian, German, French, Italian, Dutch, Spanish, Portuguese, Danish, Swedish, Finnish, Norwegian, Estonian, Latvian, and Lithuanian;

    The site is pre-translated into these languages, only the product descriptions and required mandatory documents need to be translated;

  5. Can I upload products and work with the administration panel of the site?

    Yes, it is totally possible;
    In this case you will not pay any fees for administrative services with us, for example, for uploading new products;
    The administration of the platform is very easy to manage;

  6. How do I find out how the online store is managed?

    The site has manuals and video tutorials;

  7. What is Help Point?

    This is our support center.
    You can call or write to us if something in the online store does not work as it is supposed to;
    Each submitted notice is called a “ticket”;

  8. What does the process of creating an online store involve?

    With a ready-made software platform, creating a store is quick, easy, and convenient;
    It requires a list of products and product categories, photos, and descriptions.
    It goes through the selection of a design theme for the vision of the site, then the information is filled in and the store is completed with the selected functionalities – categories, subcategories, filters, payment methods, integrations with couriers, product comparison, banners, checkout, and others;

  9. How long will it take you to create my online store and start selling?

    If you choose a ready-made template and have everything you need (domain, logo, descriptions, photos, etc.) we can create your online store within 2 working days;

  10. What will my online store look like?

    You will have a selection of several ready-made looks (templates);
    Additionally, they can be personalized, e.g. colors, layouts, and modules (a paid service);
    As a result, your online store will have a distinctive look of its own, which is in harmony with the brand concept and the desired mood;

  11. What payment methods can be integrated?

    Payment methods include (some of them are under construction):
    Cash on Delivery;
    Google Pay;
    Apple Pay;
    PayPal;
    Bank transfer;
    Virtual wallet;
    ePay;
    Stripe;
    Braintree;
    PaySera;
    VP DSK Bank;
    VP FIB;
    VP Borica;
    Pay at Store;
    Adyen;
    Alipay;
    Mollie Payments;
    QuickPay Payments;
    SEPA;
    Zapper: Mobile Payments;

  12. Who does the sales revenue go to if NEXT BASKET manages my online store?

    1. If you use the NEXT BASKET warehouse:
      All sales revenues go to the accounts of NEXT BASKET;
      As we manage the entire trading process, including refunds for returned products, we must be able to monitor the revenues;
    2. If the Partner uses their own warehouse:
      The revenues go to you;
  13. How soon will I receive the revenues from the sales?

    We will pay the amounts received minus the expenses incurred once a week;;

  14. Which couriers does NEXT BASKET work with?

    In Bulgaria, the platform has the possibility of integration with the courier companies Eu Shipment, Econt, Speedy;
    Abroad, we work with different couriers in each country;
    Our fulfillment center can process and deliver orders to couriers in 28 different countries, and we plan to increase the scope;

  15. Do you offer online store automation and personalization?

    Yes, we have integrated and work with two external programs – SalesMANAGO and Releva.
    They enable the sending of personalized emails and the personalization of site pages so that customers see those products that are relevant to them in terms of gender/age/interests/previous purchases.

  16. Can I link an online store to a physical one?

    Yes, it is totally possible – it is called omnichannel technology;
    We offer a full list of options for connecting the Internet and physical sites;
    This includes: possibility of ordering online and delivery in a physical store; possibility to buy online in a physical store; returning products to a physical store, etc.

  17. If I have a physical store, can I also have an online store?

    Yes;
    This is the option NB LOCAL;
    In this case, the goods in the physical store serve as a warehouse for the online store;

  18. Do I need to install your ERP software in my physical store?

    Yes, this will be required;
    The installation itself costs BGN 500 per terminal in a single payment;

  19. What additional integrations are possible?

    We offer an easy and fast integration with various resource planning and monitoring systems, marketing and cybersecurity tools;
    If you wish a link to any external software that is not integrated into our platform, we will do it for you;

  20. Do you offer marketing automation and personalization for online stores?

    Yes, we have integrated and work with several providers of this service;
    They enable the sending of personalized emails and the personalization of site pages so that customers see those products that are relevant to them in terms of gender/age/interests/previous purchases;

  21. Whose responsibility is it to maintain the online store?

    The software support is our responsibility;
    As for the uploading new products with descriptions and photos, you can outsource it to us (a paid service) or do it yourself;

  22. What are the site and data safety standards?

    The platform complies with the highest security standards for sensitive personal and banking data;
    Your online store will be fully compliant with the General Data Protection Regulation (GDPR);
    Regarding the cyber security – we do tests 4 times a year;

  23. Can changes be made to the site?

    Yes, changes to the site are possible as long as they do not exceed the technical scope of the platform;
    You only need to tell us what you want to change, then let us choose a working solution to achieve the desired result;

  24. Does my store have a mobile version?

    All online stores in NEXT BASKET have a fast, convenient, and easy-to-navigate mobile version;
    We offer a high-end mobile experience to help you reach your audience regardless of their location;
    And that means everywhere!

  25. I already have an online store on another platform. Can it be transferred?

    Yes, this is possible;
    The entire database (product descriptions, photos, customer profiles, etc.) can be transferred to NEXT BASKET;
    This service is free of charge for you;

  26. Is it possible to compare the prices of my products on the site with the prices of the same products at my competitors.

    Yes;
    We offer specialized software for this that not only provides pricing information, but also provides suggestions on how to change your pricing;

MARKETING

  1. What does the Digital Advertising service include?

    We can do the digital advertising for you on Facebook, Instagram, Tik Tok, You Tube, Criteo, and other channels;
    You determine the monthly budget, and we invest your money in the best way.
    Between 10 and 20% of the amount will remain for us, depending on the volume of the advertisement;

  2. Do you offer any affiliate programs?

    Yes, we work with the best players in the industry;
    This will increase your sales;

  3. Am I able to NOT outsource the digital marketing to you?

    Yes, the choice is yours;

  4. Is the online store optimized for online search engines (SEO)?

    The main advantage of NEXT BASKET is the perfect optimization for Google.
    And the better the site is optimized, the more prominent positions it will occupy in search;
    In addition, since 2021, the main criterion for a good ranking in the search engine is the speed of loading. Our platform loads as fast as possible – under 1 second;
    Thus, through SEO optimization, you will have sales without paying for it;

  5. When will I start seeing optimization results?

    It takes time for Google to “get to know” your site;
    It takes at least 6 months, so you shouldn’t expect high results at first;

ADDITIONAL SERVICES

  1. How will my service be provided?

    You will have a personal account manager, who will take care of the fulfillment of your wishes;

  2. Can I have a call center at NEXT BASKET?

    Yes. We can handle customer inquiries, order confirmations, delivery reminders, delivery tracking, and all other organizational issues related to communication between your brand and customers;

  3. Can I maintain my own call center?

    Yes;
    In this case, we will provide access to your operators to monitor the status of the orders;

  4. Do my products need to have unique pictures and descriptions?

    It is not required, but it is highly recommended;
    This will help the better ranking of the products in the search engines as well as to create a higher added value for the customer, better positioning at the market, and more sales;
    Our extensive team can assist you in both writing professional descriptions for products and categories, as well as in capturing, processing, and optimizing all photographic materials;

  5. How will the accounting of the online store sales be provided?

    We can do your accounting as a natural or legal person;
    If you have your own accountant or an accounting firm that provides this service for you, we will provide integration with their accounting program or send all the necessary data in Excel or another format;

  6. Should my store have a business blog?

    Yes, the blog is both a marketing, communication, and optimization tool of particular importance for any business;
    The sites in NEXT BASKET support the blog page feature, and our copywriters are available to create the high quality content that will benefit both your customers and your bottom line;

  7. Can I get a personal consultation for my online business?

    You can always count on the team at NEXT BASKET for consultation in relation to the strategic aspects of your online development;
    Our main ambition is to be able to offer our clients working solutions to complex issues;
    This relieves you from having to walk the whole difficult route yourself, starting from scratch;
    In the process, you will get to know the point of view of different experts: salespeople, marketers, copywriters, designers, programmers, and customer experience (UX) specialists;

  8. Can I have more than one store in NEXT BASKET?

    There is no limit for the number of stores we can build and maintain for you;

    Even something more unique, only with us:
    Through the function Multistore you can support multiple sites with a common cart and common shipping when ordering;
    In this way, consumers are incentivized to shop more and more profitably – a win-win situation;

WAREHOUSING SERVICES

  1. What does fulfillment mean?

    It is a specialized warehouse software created to facilitate the operation of online stores;
    Goods are arranged in a special way not on pallets, but on shelves;
    The goal is to fulfill multiple orders very quickly;

  2. What is the fulfillment unit of NEXT BASKET?

    Fulfillment services save time and costs for warehouse and staff management;
    We will store your goods, track the inventory, process and dispatch shipments to various countries, accept back unclaimed and returned shipments;
    All this – for an absolutely fair final price;

  3. What goods is the platform suitable for?

    Our warehousing and fulfillment services are suitable for all types of products (except those that require a temperature regime);
    We do not set an upper and lower limit for the acceptance of goods in order to remain flexible and cover the variety of needs and specifics of our customers;
    Only bulky goods are subject to additional arrangement;

  4. What will I pay for the products that are in stock at NEXT BASKET?

    If the product is sold within 30 days from the date of its arrival in the warehouse, the reception and storage will be free;
    If the product remains in the warehouse for more than 30 days, a storage fee is charged (based on cost price).

  5. Can food and beverages be stored in the warehouse?

    Yes;
    If they require a special temperature regime, however, this is subject to additional agreement;

  6. What happens to expired products?

    We will notify you 1 month before the expiration date.
    You decide how to proceed – whether you will take the products back, or require us to dispose of them at your expense;

  7. How quickly are shipments processed and shipped?

    All orders received by 15:00 are processed and delivered to the courier within the same day;
    Under heavy load, for example Black Friday, processing may take up to 5 calendar days;
    The customer in Bulgaria receives the shipment for 1-2 working days;

  8. How do you ship abroad? How long does it take to deliver to Hungary, for example?

    We offer specialized courier services abroad, with delivery taking one working day longer than in Bulgaria;

  9. To which countries can the goods be shipped?

    We can ship to 28 countries:
    Bulgaria, Romania, Greece, Cyprus, Serbia, Macedonia, Hungary, Slovenia, Czech Republic, Slovakia, Croatia, Poland, England, Malta, Austria, France, Italy, Spain, Portugal, Belgium, Luxembourg, Sweden, Norway, Netherlands, Denmark, Lithuania, Estonia, and Latvia;

  10. What happens to the returned goods?

    The returned goods are qualified by us, dividing them into 3 categories:

    1. Category A: Suitable for resale;
    2. Category B: Suitable for sale, but with a defect;
    3. Category C: Unsuitable for resale;
  11. Can returned products be resold?

    1. For category A – we can put them up for sale as new products;
    2. For category B – we can put them up for sale as defective products;
    3. For category C:
      we may store them for a fee;
      you may take them back;
      we can dispose of them for a fee;
  12. How can I check what inventory do I have in stock?

    This can be easily done from the administration panel of the platform.
    Simply use your account.