Acceptable Use Policy

1. Scope

This AUP is issued by Next Basket Platform B.V. (trading as NEXT BASKET AI) and applies to all use of the NEXT BASKET platform — the merchant dashboard, hosted storefronts, APIs, AI features, and any related service. It binds the subscribing business, its users, and anyone it allows to act through its account. Capitalised terms have the meaning given in the Master Subscription Agreement.

2. Prohibited uses

You may not use the platform to do, sell, promote, or facilitate any of the following:

• ILLEGAL GOODS AND SERVICES — selling or promoting goods or services that are illegal where you or your customers are located, including illegal drugs and drug paraphernalia, unlicensed pharmaceuticals, illegal weapons, firearms and ammunition where prohibited, stolen goods, endangered-species products, and goods that violate sanctions or export-control laws.
• FRAUD AND DECEPTION — fraud, phishing, fake or deceptive storefronts, counterfeit or "replica" products, pyramid or Ponzi schemes, deceptive pricing or fake reviews, impersonation of another person or brand, and any practice that is unfair or deceptive under applicable consumer-protection law (including the FTC Act).
• MALWARE AND ABUSE OF SYSTEMS — distributing malware or other harmful code; probing, breaching, or overloading the platform or third-party systems; circumventing platform security, rate limits, or usage restrictions; using the platform to attack other systems.
• SPAM AND UNLAWFUL COMMUNICATIONS — sending unsolicited bulk messages, email or SMS in violation of CAN-SPAM, the TCPA, or other messaging laws; harvesting contact data; operating a store primarily to collect personal data under false pretences.
• INTELLECTUAL-PROPERTY INFRINGEMENT — selling or displaying content or products that infringe copyright, trademark, patent, or other rights; using third-party brands without authorisation; selling counterfeit goods.
• HARMFUL OR EXPLOITATIVE CONTENT — child sexual abuse material (reported to the competent authorities without exception), content that sexualises minors, human trafficking or exploitation, incitement to violence, and content illegal in the store’s target markets.
• HIGH-RISK AND PROCESSOR-PROHIBITED CATEGORIES — categories prohibited by our payment processor (including Stripe’s prohibited and restricted business lists) or by applicable law; where a category is restricted rather than prohibited, it may be sold only with the required licences and processor approval.

This list is not exhaustive. Because our payment processor maintains its own prohibited- and restricted-business rules, you must also comply with the current Stripe prohibited and restricted businesses documentation, as updated from time to time — we reference the live documentation rather than a fixed version. Where applicable law, this AUP, and our payment processor’s rules differ, the strictest applicable requirement governs. You are responsible for checking these categories when you onboard, whenever you change your business model or product mix, and at least quarterly.

3. Merchant responsibilities

If you operate a store on the platform, you are solely responsible for your store, and you agree that you will:

• Comply with all laws that apply to your business — consumer-protection, advertising, product-safety, labelling, licensing, tax, customs, data-protection, and industry-specific rules in every market you sell into.
• Provide your own store-level legal documents to your customers — terms of sale, privacy notice, shipping and returns policies, and all legally required disclosures — and honour them.
• Handle your customers’ personal data lawfully, as the responsible controller/business for your store, including obtaining any required consents for marketing.
• Fulfil your orders: you are the seller of record to your customers and responsible for product quality, delivery, customer service, returns, and disputes.
• CHILD-DIRECTED STORES (COPPA): the NEXT BASKET platform is a business-to-business (B2B) service and is not intended for stores directed to children. When you onboard, you must certify whether your store, or any part of it, is directed to children or knowingly collects personal information from children (including children under 13 in the United States). Stores that are child-directed, or that knowingly collect children’s personal information, are not accepted without our prior written approval and verified parental-consent and child-privacy controls — including, for US child-directed stores, verifiable parental consent and the other requirements of the US Children’s Online Privacy Protection Act (COPPA) and its Rule. Unless and until we grant that approval, you may not operate a child-directed store or use platform features (analytics, advertising integrations, AI features) to collect children’s personal information.
• Keep your account secure and accurate: maintain accurate business information (including the B2B attestation in the Master Subscription Agreement), protect your credentials, and ensure your staff’s use complies with this AUP.

You make the child-directed certification during onboarding, and we store it — together with its version and timestamp — with your merchant account. Support for US child-directed store functionality is a future-launch item and is not currently available; any such functionality would be enabled only under a separate written approval and the verified controls described above.

4. Enforcement — suspension and termination

We may investigate suspected violations of this AUP. For serious violations — including serious illegality, fraud, malware, security threats, or conduct that risks immediate harm to people, other merchants, customers, or the platform — we may suspend your store or account immediately, without prior notice, and may report the matter to law enforcement and payment partners. For other violations, we will give you written notice describing the problem and at least five (5) business days to correct it before we suspend; depending on severity we may instead warn you, remove or disable access to specific content, or, for material or repeated violations, terminate your subscription as provided in the Master Subscription Agreement.

If your store or account is suspended, you may appeal by writing to abuse@nextbasket.com within ten (10) business days of the action, explaining why the suspension should be lifted; we will review your appeal and respond. Where a suspension results from your violation of this AUP, subscription fees continue to accrue during the suspension unless we decide otherwise or applicable law requires otherwise.

We do not pre-screen store content and are not responsible for it; enforcing this AUP does not create an obligation to monitor.

5. Copyright complaints and repeat infringers

We respect intellectual-property rights and expect merchants to do the same. Copyright complaints about content hosted on the platform are handled through our Copyright Complaints Policy: send a notice to copyright@nextbasket.com identifying the copyrighted work and the allegedly infringing material, and we will review it and remove or disable access to infringing content in appropriate cases. We may terminate the accounts of merchants who repeatedly infringe others’ intellectual-property rights. Trademark and other IP complaints may be sent to the same address and are handled on the same removal principles.

We have not appointed or registered a designated agent under the US Digital Millennium Copyright Act (DMCA), and we do not currently claim the DMCA section 512 safe harbour. Until a US designated agent is appointed and registered with the US Copyright Office, copyright complaints are handled under the general Copyright Complaints Policy described above rather than under a DMCA safe-harbour process.

6. Reporting violations

To report a store or content that violates this AUP, contact us at abuse@nextbasket.com — using the abuse report form where one is available — with the store URL, a description of the violation, and any supporting evidence. We aim to acknowledge reports within two (2) business days, and we triage urgent safety or security reports as soon as possible. We review reports and act as described in Section 4.